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General questions

What is FerryWEB Support™?

FerryWEB Support™ is a FerryWEB Technologies™ Company focused on web technologies that solve problems. FerryWEB Support™ provides custom web design, web development, digital marketing, multimedia and hosting services to forward thinking firms around the globe. We also provide digital products such us Microsoft Software and Antivirus Products.

Roughly how much does it cost to build a website?

Generally, website development prices can range from GHS 1,500 to GHS 10,000 or more. There are different service plans with rich features for users of all experience levels. The cost will ultimately be driven by your overall sales and traffic goals, the features you need, and the type of eCommerce website your company selects (whether in Ghana or overseas, in-house or outsourced). If you outgrow your current plan, you can upgrade to a more sophisticated plan and get more features for your website. Click here to see our plans.

How long does it take to build my website?

With our knowledge, tools and expertise, our standard websites take approximately 7 days to create. Our E-commerce (online store) websites take approximately 14 days to create. This time will vary from project to project (i.e if all content and information for the website is ready at hand). For our 2-3 days website design and publishing, you'd have to be on our Express Plan. See our extra web design features for more details.

Who will I work with during the project?

This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight knit crew of 10. Who that will be depends on your project needs and what stage of the process you are in during the project.

What platform do you build your websites on?

We build all of our websites on the open-source Content Management System (CMS) platform called WordPress.

Do you work with other platforms like Magento, Joomla, OpenCart, Drupal?

Yes. Even though we are exclusively a WordPress CMS firm. In choosing to build with one platform over the past 5 years, we have become experts in WordPress and can create extremely custom solutions for our clients.

How long has FerryWEB Technologies™ been building websites?

FerryWEB Technologies™ was officially founded in 2014 by Founder. You can learn more on our about page.

What kind of businesses do you work with?

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Do I own my website?

Yes! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.


Billings and financial

How does the payment process work?

The project starts with a 60% deposit. Once design sign off and we move into programming till completed and fulfilled our scope, the final 40% is collected and your website is then scheduled for launch.

How much do you charge for website design?

A fully customized, unique but simple website design starts at GHS 699 which consist of a maximum of 10 pages. Pricing for other services and functionality are outlined separately on our pricing page to help you determine and control the amount of your investment. We also provide our clients with a detailed estimate before any work begins.

Are any other services included in your web design and development costs?

Yes. Our web design and development service includes a free domain (if not already purchased) for 1-Year, free hosting for 1-Year, configuration of your email accounts, detailed monthly traffic reports and basic search engine optimization services. Basic SEO includes submission of your site to the major search engines such us Google, Bing , Yahoo and the setup of your primary metatag information (Page Title, Description and Keywords). Additionally, your site is built from the ground up with search engine friendly technologies and methods.

What forms of payment do you accept for your online store (digital products)?

We accept all major payment methods which includes credit cards, debit cards, mobile money, bank transfer, cash on delivery and under certain circumstances, we accept check payments. Our card payment processing is handled by PayPal, and we never store payment information outside of their secured system.

How does your refund policy or 30-day money back guarantee work?

If you're unsatisfied and want to terminate your contract, you may contact our customer support team within 30 days. We'll refund your payments. We do not offer refunds for any services after the first 30 days.


Technical support

Can you help me update my existing website that another web firm built?

No. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time.

Do you charge for technical support?

As long as you're on our Ongoing Monthly Maintenance Plans with us, there is no charge for technical support.

Can you help me write content for my website?

No. We do not include copy writing and editing in all of our proposals. We will however, build your sitemap and help structure the foundation of your website in the planning stages.

Can you help me source photos for my website?

Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.

I need some changes on my web site or template. Do you provide that service?

Yes! For one time changes, we will provide you with an estimate before beginning the work and charge at our standard rate with regards to the nature of update/changes. If you anticipate regular needs for maintenance, one of our Ongoing Monthly Maintenance Plans may be more cost-effective for you.


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