Send us your questions/concerns via email and we will help you out.

If you need technical support for any product purchased, write to us.

General questions

What is FerryWEB Technologies LLC?

FerryWEB Technologies™ LLC is a computer technology company that provides the essential tools businesses need to build and manage their corporate presence worldwide.

Our supported brands includes Microsoft, Kaspersky Lab, Bitdefender, Symantec, Bullguard, Trend Micro, Avast, AVG, Quick Heal, McAfee, ESET, Cisco, D-Link, TP-Link, NETGEAR, Linksys, Western Digital, Seagate, nViSectigo, Intuit, Autodesk, Corel, Adobe, Google, GoDaddy, Tonec Inc., eScan, Hp, Dell, Acer, Acronis, Vertiv, TerraMaster, QNAP Systems, Synology, Buffalo Technology, VMware, Oracle, SketchUp, SonicWall, Fortinet, Sophos and many more.

See all supported brands...
What kind of businesses do you work with?

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Creating your account

How do I create an account?

Creating an account with us is easy. Simply submit your new account details on the My Account page and verify your email address.

I'm unable to log in into my account. What can I do?
Contact customer support to assist with any account issues you may be facing.

Orders and Payments

How do I place an order?

To place an order, you can either go to our store, choose a product of your choice and add to cart. Continue to checkout with your accurate billing address and shipping address by either signing into your account or creating a new account if you don't already have one. Select your preferred payment term and place your order.

Alternately, you can contact our customer support to assist you to place your order.

What are my payment options?

We accept all major payment methods which includes credit cards, debit cards, PayPal, mobile money and wire transfer.

- PayPal
- Visa
- Mastercard,
- American Express
- Discover
- Diners Club
- Google Pay
- Apple Pay

Our card payments processors are powered by Stripe and PayPal.

When will my order be confirmed?

Your order will be confirmed immediately after you successfully complete your order on the checkout page.

You will receive a shipment confirmation email once your order has shipped along with your tracking number(s)

How can I confirm my order has been processed successfully?

You will receive an email from us confirming your order details.

Can I change payment method?

You can change your payment method before placing your order and not after.

My payment method failed, what can I do?

Contact our customer support for assistance.

Do you accept back orders or pre-orders?

Unfortunately we do not accept back orders for out of stock products. However, we are constantly updating our inventory. Items in which a back order or pre-order is available will be clearly identified.

Shipping and Return

What are my shipping options?

We offer free ground shipping for all our products via FedEx or UPS. air and land. We work with professional logistics partners to deliver your products to you.

2Day, Next Day and Overnight deliveries are only available upon request. You should contact our customer support to request estimated shipping rates for FedEx and UPS before completing your order.

Which countries do you ship to?

We are currently shipping both hardware and software products to the United States and Europe Middle East and Africa (EMEA). However, certain products are limited to geolocation and you should contact our customer support for more information on restricted products.

How do you calculate shipping fee?

We offer free ground shipping to customers in the US via FedEx or UPS.

Shipping fees are calculated by our partner carriers FedEx and UPS. We put into consideration the distance between our warehouse and your shipping address to compute shipping fee.

What do I do if I never received my order?

Be sure to contact customer support to review the issue as soon as possible.

How long is the delivery time?

We have a 1-3 business days order processing and handling time. On average, we process orders within 24 hours upon placing your order. Transit time is 3-5 business days via FedEx or UPS

Technical support

Do you charge for technical support?

As long as you have an active subscription with us or you purchase any of our products, there is no charge for technical support for said product.

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